General settings for e-mail, devices and credentials.
Various supported card formats can be enabled/disabled for CredoID system. Disabled card format will be not accepted by CredoID.
Only single same bit lenght format can be enable at a time.
Maximum of 8 card formats are supported by the controllers.
Press Save to save enabled formats. Synchronization of devices will be required.
HID Aero support up to 8 facility codes per controller.
Mercury support up to 16 facility codes per controller.
Mobile ID providers can be added in this section. Also, you can check the current connection status, edit provider or remove it.
Please follow further instructions on how to setup and issue Mobile ID
These settings will be used each time, when creating new trigger action
Global settings for selecting primary key for user import, it's either "First and last name" or "Employee number". All users are required to have unique primary key in the import source.
Enter license owners name and it will be shown in main menu instead of "License".
Create and restore backup and set automatic backups. Backup will consist of current database snapshot, configuration files and media such as profile images, map backgrounds etc.
Create button will instantly create a backup.
Restore button restores data from a selected backup.
You can also enable automatic backups and select how often they will be created.
Every backup is stored in
Backup can be restored only for the same version. Restoring previous backup on top of newer CredoID might break functionality.
Backups can be downloaded by clicking in the actions column.
To delete backup click on in the actions column.
Set automatic clean-up for events, users and backups.
CredoID will run automatic clean-up check each hour. Clean now allows to start check right away.
Any of the modified settings be saved by clicking Save before clicking Clean now.
Global device related settings such as PIN code length and OSDP reader LED & Beeper templates.
Set PIN code length accepted by CredoID and readers with keypad (if supported).
Using OSDP readers in the system allows you to configure LED & Beeper behaviour. You can have up to 3 templates that can be configured and applied to each door.
"Default template" is configured to match controller manufacturer default configuration and is used as default when creating new door.
This feature is supported only with HID Aero and Mercury controllers.
When using "Card & PIN" reader mode - reader goes into "PIN only" mode after swiping card first or into "Card only" mode after entering PIN first. LED changes accordingly.
Change logging level and download logs.
Sorting from highest to lowest, logging level can be set to:
Logs can be downloaded by clicking in the actions column.
Stored logs can be found at
This information is necessary to provide when requesting CredoID support. Please enable "Debug" if you have a repeating issue and submit the logs to our support desk.